Understanding Your Bill

Billing Philosophy

Our billing model is designed to make expert-level IT services available + affordable for growing businesses, without the full-time payroll commitment by ensuring advanced requests receive the appropriate level of expertise and attention. Service Credits (CR) apply to technical services beyond basic support, with a minimum of 1 CR per service request and additional service tasks billed in 0.25 CR increments, based on the service tier required.

Included credits cover making data import-ready — not modifying, analyzing, or engineering it.

Service Tiers (Rate Basis)

Tier 1 (T1) — Standard Processing (Base Rate)

Required work to make data import-ready using established tools.
Examples: format normalization (dates, currency, phones, SSNs), standard mapping, upload.

Tier 2 (T2) — Dataset Modification/Optimization (Higher Rate)

Hands-on work that changes the dataset and requires focused attention.
Examples: filtering/extracting records, deduplication, appends, formula-based fields.

Tier 3 (T3) — Analysis & Engineering (Highest Rate)

Custom or investigative work requiring senior-level authorization.
Examples: custom reports, audits, backend SQL, data restoration.

Simple Rule

• T1: Make the data compatible and add to your agency
• T2: Optimize/filter the data
• T3: Engineer data queries or analyze the data

Higher tiers reflect greater handling expertise, focus, for error prevention.

Plan Eligibility

Agent Zero and Super EZ are intended for standard queue work and routine managed processing only. Premium custom task requests, advanced engineering work, and specialized external-service requests are reserved for ULTIMATE EZ, subject to acceptance and prepaid credit availability.

Agent Zero is limited to 3 users and 10,000 records. Super EZ is limited to 100,000 records by default, and ULTIMATE EZ is limited to 500,000 records by default. Agent Zero user increases require plan upgrade rather than separate a la carte user purchases.

When a storage cap is reached, additional uploads or other record-creating work may be paused, deferred, or declined until the account is reduced, upgraded, or separately approved for more storage capacity in writing. Additional record storage is not a standard self-service add-on unless current pricing expressly says otherwise.

Free and Super EZ plans are also subject to daily and hourly upload/import queue controls so fair rotation can be maintained. Requests above current queue limits may be deferred to the next business day even when otherwise eligible.

Promotional pricing, bonus credits, or special offers do not continue after cancellation or downgrade unless myEZCollect.com confirms otherwise in writing.