MYEZCOLLECT.COM
Support center

FAQ

Need help? Check out these Frequent Questions.

...still need assistance? Try 24/7 Email Support or contact your Rep via phone during office hours 8am–4pm EST (Mon–Fri).

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Q: I can’t login?!

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  • Check that Caps Lock is not enabled — passwords are case sensitive.
  • Verify with your admin that your IP is allowed: What’s my IP?
  • Collector users: ask your office administrator to reset your password in Manage Users.
  • Administrators and managers: request a password reset.
  • If the screen says there were too many attempts, stop retrying and wait 15 minutes. A completed password reset clears the account lock immediately.
  • If login still fails, send the exact login-screen message through the Support Center.
  • Having connection trouble? Connection Help & Live Status.

Q: How do I import or upload my files?

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Relax, importing/uploading is included and automatically handled for you per your membership terms. Just drop your file and grab a coffee — you’ll be notified when it’s completed!

Q: What new features do we have?

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Updates are regularly developed to ensure myEZCollect.com members benefit from the latest in browser compatibility, security, and improved UI. Keep an eye on the login notification bar for updates!

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