Terms of Service Membership Agreement and Privacy Policy

The myEZCollect.com website, database, and logo are the copyright and Intellectual Property of MYEZCOLLECT.COM LLC NY , herein after referred to as “myEZCollect.com”. “Member”, “agency or agencies”, or “firm(s)” refer to myEZCollect.com Membership Accountholders, referred to hereafter as “members”, are provided access based upon the following terms and conditions within the limits of their plan. Payment and use of services establishes acceptance of this agreement and its terms.

myEZCollect.com is a cloud based database system, providing specialized IT solutions, and is not involved or affiliated in any way with collection process. All members provide their own records. myEZCollect.com does not provide advice to members regarding business practices, and will not be held responsible for their actions, or provide legal consultation or advice to members. myEZCollect.com will not be held responsible for any financial damages, legal fees, data loss, or computer related costs incurred by the use of this service. myEZCollect.com is not responsible for any type of loss or damage whatsoever; it is the sole responsibility of the member to maintain original copies of all data, and their own hardware. Data backups are created regularly at multiple points each day, however it is the sole obligation of the legal owner of the data to keep their own copy, and myEZCollect.com takes no responsibility for, and will not be obliged to provide copies of data that has been changed, added, or removed from our system.

Members who use myEZCollect.com database, CRM, domain/hosting services or any other service, are bound by the hosting terms of service and solely responsible for the accuracy and legality of their own content, mailing lists, and knowledge of their local and national communication laws. Indemnity. Member agrees to indemnify and hold harmless myezcollect.com, officers and employees from and against all claims and suits by third parties for damages, injuries to persons (including death), property damages, losses, and expenses including court costs and reasonable attorney’s fees, arising out of, or resulting from, Member’s performance under this Agreement, including all such causes of action based upon common, constitutional, or statutory law, or based in whole or in part, upon allegations of negligent or intentional acts on the part of the Member, its officers, employees, agents, subcontractors, licensees, or invitees. Parties found liable shall pay their proportionate share of damages as agreed by the parties or as ordered by a court of competent jurisdiction over the case. Abuse of this policy will result in suspension of service.

Members are required to verify proper operation and compatibility before purchase. An internet connection is required to access the database. All premium memberships and services require pre-payment. All Services, aside from site access, require, and are to be billed against, prepaid credits, and are calculated at the time of purchase and when used. Prepaid credits can be added online any time prior to service requests; Each “credit” is valued as a maximum one quarter hour increment. “Qualified Queued Service Requests" (QQSR) refer to permissible use of prepaid credits. myezcollect.com is specifically not, under any circumstance, responsible or liable for: 3rd party software or hardware repair, 3rd party client or vendor communications, 3rd party software, any document or website content, remote services, onsite or remote installation or training, or unscheduled emergency calls. File formatting for imports and custom formatted reports, requiring “Custom Backend Queries or Formula Development” referred to as “Custom Service Requests" (CSR), are limited exclusive services available only with the consent of, and may be determined ineligible by, myEZCollect.com, based on availability and feasibility. Billing, for all QQSR and accepted CSR, is done in minimum quarter hour credit units per request; and minimum 1 hour for any on-site service (where available); Service completion times may vary depending on the size of the file, number of records, amount of data, data integrity, workload when received, senders Internet bandwidth, or any other unforeseen circumstances. Free credits do not carryover on renewal and are valid towards QQSR ONLY; Any extended unbilled QQSR or CSR resulting from unforeseen circumstances will be invoiced as per plan rates, and due before current membership is extended. All billable time begins on job receipt. All work is handled in the order it is received; and according to membership status. All payments received will be applied to services and fees prior to any additional billable items or expenses (Understanding your bill). All prices and fees are non-refundable and subject to change without notice; current pricing can be viewed online prior to use. Priority memberships are placed next in the service queue in the order they are received; Processing and billing time begin upon acceptance by myEZCollect.com (confirmation upon completion via email). Billing, for all additional non-qualifying services will be planned and scheduled on an individual, per job, acceptance agreement. Remote services are billed in minimum quarter hour units; additional time is billed in successive quarter hour increments, availability will vary, unplanned emergency requests will incur a "Priority Service" fee. "Priority Service" refers to "next in priority queue positioning" only and does not guarantee a front-of-line processing time outcome. All prices are subject to change without notice; All fees are non-refundable.

Plan limits apply to storage, user counts, queue access, and service eligibility. Agent Zero accounts are limited to 3 users and 10,000 records. Super EZ accounts are limited to 100,000 records by default, and ULTIMATE EZ accounts are limited to 500,000 records by default, unless otherwise confirmed in writing by myEZCollect.com. Agent Zero user increases are not sold a la carte and require plan upgrade.

Third-Party Payment Gateway API Use

When a Member elects to connect a third-party payment gateway, processor, tokenization service, or related API (each, a “Gateway”), the Member authorizes myEZCollect.com to transmit only the information and instructions needed to provide the requested integration. The Gateway is provided by an independent third party and is governed by that provider’s own agreement, policies, availability, transaction rules, fees, and security requirements. myEZCollect.com does not process or control the Gateway’s services and is not responsible for Gateway outages, declines, chargebacks, settlement delays, processor decisions, fees, data handling, or other acts or omissions of the Gateway or its affiliates.

The Member is solely responsible for selecting and maintaining its Gateway account, confirming that the integration is appropriate for its business, obtaining all required customer authorizations and notices, and complying with applicable law, card-network rules, and the Gateway’s requirements. The Member must maintain all required PCI DSS obligations for its own environment and processes, including any applicable self-assessment, security controls, staff procedures, and incident-response obligations. Unless myEZCollect.com expressly agrees otherwise in writing, the Member must not enter, store, transmit, or cause myEZCollect.com to receive unencrypted payment-card data through non-approved fields, exports, notes, uploads, or support communications.

myEZCollect.com is not a payment processor, acquiring bank, merchant of record, or PCI compliance assessor. Use of an approved browser-hosted or tokenized payment flow does not by itself establish the Member’s PCI compliance. The Member must promptly notify myEZCollect.com of suspected unauthorized Gateway access, payment-data exposure, or a material integration issue and must cooperate with reasonable containment steps. To the fullest extent permitted by law, the Member will defend, indemnify, and hold harmless myEZCollect.com and its officers and employees from claims, losses, penalties, costs, and reasonable attorneys’ fees arising from the Member’s Gateway account, payment activity, data, instructions, or failure to meet these responsibilities.

When an account reaches its published record-storage limit, myEZCollect.com may reject, defer, pause, or hold additional uploads, imports, appends, or other record-creating requests until the account is reduced, upgraded, or otherwise approved for additional capacity in writing. Additional record storage is not guaranteed, is not automatically provisioned, and is not sold as a standard self-service add-on unless current pricing expressly states otherwise. Any exception, expanded limit, or special storage arrangement must be separately approved by myEZCollect.com and may be billed at then-current rates.

Custom task requests, advanced data modification, custom backend queries, investigative work, specialized premium external services, and other non-standard engineering or consulting work are limited to ULTIMATE EZ members only, are always subject to review, acceptance, feasibility, staffing, queue availability, and prepaid credits, and may be refused, deferred, or separately quoted at myEZCollect.com's sole discretion. Free and Super EZ accounts are subject to daily and hourly upload/import queue controls; excess otherwise-eligible requests may be deferred to the next business day or later queue window to preserve fair circulation and service continuity. Promotional discounts, special pricing, bonus credits, or other offers do not survive cancellation or downgrade and are not automatically reinstated upon reactivation unless confirmed in writing by myEZCollect.com.

“Batch data” is any group of records contained in a unified and recognizable spreadsheet format. “Accounts”, “file(s)”, “portfolio(s)”,” client(s)”, “record(s)”, “batch(es)”, “Import(s), and “export(s)”, refer to any qualified batch data entered into the database. “Exports” are any qualified batch data requested to be removed or copied in spreadsheet format. QQSR, including pre-import spreadsheet formatting, data appends, and exports, are processed in the order they are received, priority according to members plan, Monday through Friday 8am til 4pm. Imports must be in a readable non-corrupted spreadsheet format, on one sheet, and each column must have a unified data format and must be uniform all the way down and match the appropriate heading row. Spreadsheets for import must contain the following minimum required columns: NAME, SSN, CODATE, LOAN OPENED DT, CREDITOR LOAN AMT, and CURRENT BALANCE.

All support calls, communications, and service requests, require account validation and must be validated with your listed contact via the info provided at signup. To prevent any conflict of interest myEZCollect.com maintains no position with any party and will not under any circumstances share proprietary information with anyone. myEZCollect.com maintains the right to continue business with any member, during and/or after, membership. myEZCollect.com will not take any position on a member's data contents. myEZCollect.com will never give out any of our member's information unless required by law. myEZCollect.com will exclusively reserve the right to terminate, or refuse any membership and affiliation without notice or explanation, especially if fraudulent activities are suspected. By using the myezcollect.com website or any services you agree to these terms. These terms are subject to change without notice.